• ParentSquare FAQ


    Q: What is ParentSquare? 

    A:  ParentSquare, is a new communication platform that will allow West Canada Valley to unify all parent and guardian communication from the district, schools, classrooms and school activity groups under one umbrella. Click here to watch a short video. 


    Q: Is ParentSquare replacing BlackBoard ROBO? 

    A:  No, ParentSquare isn’t replacing the robo platform BlackBoard. You will still be receiving all district wide message the same as previous years.


    Q: Why didn't I receive a ParentSquare invite?

    A: ParentSquare invites will start early September of 2021. Email and text invites will be sent to the email addresses and cell phone numbers of parents and guardians that we have on file in our student management system, Schooltool. If you did not receive a ParentSquare invite, then it is possible we have the wrong contact information on file. Please contact the District for concerns.


    Q: Why doesn't my ParentSquare invite link work?

    A: Those invitation links only last for 24 hours. You do not need to wait for a new invitation!  You can proceed to the ParentSquare log on page and create your account with the same email address at which you would have received an invite.


    Q: Why does my ParentSquare account have my spouse's name on it?

    A: It is recommended that each spouse have their own cell phone or email for emergency situations. However, if you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records, only one spouse will be able to log in to ParentSquare using that email address.  The other spouse should use their cell phone number to log on or contact the district to add an email.


    Q: Do I have to use ParentSquare on my SmartPhone?

    A: No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.


    Q: How do I find the ParentSquare app? 

    A: To download, search for ParentSquare in the App Store. 


    Q: Will all teachers be using ParentSquare for home-to-school communication this year?

    A: By Fall 2021, ParentSquare will be one method of communication used by teacher. However, this method of communication might not be utilized by all classrooms right away.  This is a new platform, so please be patient. 


    Q: So is it possible to contact my child's teacher directly and privately? How does that work? 

    A: Yes, once the feature is enabled, and teachers start to use the platform, parents and guardians can contact their child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders. Here is a link to our help page on direct messaging. 


    Q: Who will ParentSquare contact?

    A: ParentSquare will notify those contacts listed as a Primary Parent, Parent, Guardian or a customized role called: PS Guardian approved contact within Schooltool.  ParentSquare is an all-in-one platform that contains personally identifiable information for each student, therefore, we only engage with those designated contacts.


    Q: We are a split-family with restrictions.  Will my ex see my contact information?

    A: No. Each contact has the functionality of creating their own private account. They will, however, see everything related to the shared student. They will NOT see contact information on the other parent.  


    Q: Will ParentSquare be used for classroom assignments? 

    A: No. ParentSquare is not the main source for classroom assignments. However, teachers can utilize the platform to remind families and students on due dates if they choose. 


    Q: If I change my contact information (phone number, email address), how long does it take until that change is in effect?

    A: It can take up to 24 hours for your contact information to be synced from Schooltool to ParentSquare. 


    Q: My email is correct in ParentSquare. Why am I not receiving emails?

    A: Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com


    Q: How can I add another child to my account? How can I add another school to my account? 

    A: If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information received from the school’s information system, Schooltool.


    Q: How do I change my ParentSquare password?

    A: Please go to parentsquare.com and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password. 



    Q: Can I change the email and/or cell phone number on my account? 

    A: If you wish to change your contact information, please click on your name in the top right corner and go to "My Account." From your account page, click "Edit Account" and you will be able to change your contact information.


    Q: English is not my first language. How can I receive content in my native language?

    A: You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language you prefer from the drop down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.


    Q: I am getting too many messages from ParentSquare, is it possible to receive less notifications? 

    A: Yes, you can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop down menu. On your account page, you can find your notification settings in the top right corner and click "Change This" to customize your notifications. If you are receiving too many notifications, try changing to the “Digest” setting where you will only receive one condensed message in the evening. Here is a help article on changing your notification settings.


    Q: Do I have to create a ParentSquare account?  

    A: No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different. For a detailed list of registered vs non-registered please click here to view an article on registration settings. 


    Q: I can’t sign into ParentSquare. What is the first step? 

    A: If you can't sign into ParentSquare with your email or phone number, please contact District Office for assistance.


    Q: I can sign into ParentSquare but need to make adjustments on my account. Where do I go to make changes?  

    A: Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.


    Q: Why am I not getting notifications? 


    Check your Notification Preferences on My Account page. Are your notification preferences on? 

    Check your spam folder for emails from donotreply@parentsquare.com.


    Add the domain ParentSquare.com or the email address donotreply@parentsquare.com  to the safe senders list in your email client (Gmail, Yahoo, aol, etc.) You can google how to do this.

    If using Gmail:Go to Settings. At the bottom of the pane, click Mail. In the left pane, select Mail > Accounts > Block or allow.

    Under Blocked Senders, select the address or domain you want to unblock, and then select.

    Text the word START to 66458. This will resume text messaging to your phone.